What is Emotional Intelligence


“Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence.” Robert K. Cooper. Ph.D.


The ability to recognise different emotional states

Assessing the effects of emotions on subsequent behaviour

The ability to switch into the best emotional state to manage a particular situation

What is Emotional Intelligence

The Emotional Intelligence Model is made up of four Domains, which provide a framework for looking at how aware we are of emotions and how we manage emotions, in ourselves and in others.

Each of the four Domains are made up of a number of competencies. Competencies are a set of behaviours that can be developed to create success in a given situation.

Self-Awareness lies at the heart of the EI model and has a great influence on our ability to develop competencies in the other Domains. It enables us to understand our own behaviour and to sustain it over time despite setbacks.

Self-Management is about how effectively we manage our own emotions and how well we control our responses to new or challenging situations.

Social Awareness is concerned with how we manage the emotions of other people. It allows us to be aware of other people’s feelings, needs and concerns. Being attuned to other people’s emotions is key to building rapport.

Relationship Management is the final domain. It is our ability to apply emotional understanding in our relationships with others. This is the visible side to emotional intelligence and is underpinned by the competencies in the other three Domains.


Copyright 2017 The Mental Muscle Company Ltd.WEBSITE DESIGN BY LEICESTER WEBSITE DESIGN